Managed operations for document-heavy businesses
Take recurring document work off your team’s plate.
Scellus takes over defined processes such as intake, claims checking, billing preparation, document control, and data migration. We build the supporting workflow, run it every day, and report the outcome. Your team keeps the decisions that require judgement.
Free fit check. Reply within one working day. No payment before fit is confirmed
Where the work breaks
The work that eats the week.
Document-heavy operations rarely fail in one obvious way. The cost builds through small gaps: retyping, missed follow-ups, and month-end reports rebuilt by hand. These are the patterns we identify first, then run through a workflow designed for each one.
Billable work goes uncaptured.
The work gets done, but nobody records it before the invoice goes out.
Billing recoveryReceipts arrive from everywhere.
WhatsApp, email, and photos each start a separate re-typing job before payroll can move.
Claims processingA single lost file becomes a liability.
Case files live in one folder, on one laptop, with no backup that’s ever actually been tested to restore.
Document controlChecklists get checked by eye.
Files are matched against requirements manually, and the misses surface at the deadline.
Matter readinessIntake stalls on the last document.
Client files get chased one message at a time, with no single view of what’s still missing.
Client intake- See all patterns and blocks
What it means to appoint Scellus
You do not receive another tool to manage.
Scellus performs the agreed work, monitors the workflow, prepares exceptions, and delivers the completed output.
Managed services
The recurring work we run.
Start with the process your team keeps chasing, checking, or rebuilding. Each service has a clear input, output, owner, cadence, and measure.
Matter readiness.
We collect matter records, check the file against the agreed checklist, verify key data, and follow up on missing items.
- You receive
- A review-ready matter file, missing-item queue, readiness report, and audit trail.
- Your team keeps
- Matter-specific judgement, risk acceptance, and final approval.
- Typical cadence
- Daily intake with deadline-based review.
- Best fit
- Firms opening or preparing repeated matters against a set checklist.
- Commercial model
- One-time setup plus a monthly managed service.
- 01Collect
- 02Read
- 03Verify
- 04Chase
- 05Review
- 06Deliver
- 02Client intake.We collect inquiries, capture key details, check required documents, follow up on gaps, and prepare the intake record.
- You receive
- A complete intake record, missing-document queue, reviewer pack, and audit trail.
- Your team keeps
- Conflict decisions, client acceptance, risk calls, and final approval.
- Typical cadence
- Daily, as new inquiries arrive.
- Best fit
- Teams handling repeated intake across email, forms, and messaging channels.
- Commercial model
- One-time setup plus a monthly managed service.
- 03Billing recovery.We collect billing evidence, match time and costs, follow up on gaps, prepare the invoice record, and monitor the run.
- You receive
- A billing-ready record, exception queue, ageing view, e-Invoice file, and monthly report.
- Your team keeps
- Pricing, write-offs, disputed items, and final invoice approval.
- Typical cadence
- Daily capture with weekly and month-end runs.
- Best fit
- Firms that lose billable work between delivery and invoice approval.
- Commercial model
- One-time setup plus a monthly managed service.
- 04Claims processing.We collect claims, match receipts, check agreed policy rules, follow up on missing documents, and prepare the payroll export.
- You receive
- Payroll-ready records, an exception queue, policy flags, and an audit trail.
- Your team keeps
- Policy decisions, disputed claims, and payment approval.
- Typical cadence
- Monthly or twice monthly.
- Best fit
- Teams processing repeated staff, supplier, customer, or panel claims.
- Commercial model
- One-time setup plus a monthly managed service.
- 05Invoice processing.We collect supplier invoices, capture their fields, match them to orders and receipts, follow up on gaps, and prepare posting.
- You receive
- A posting-ready batch, mismatch queue, approval pack, and audit trail.
- Your team keeps
- Disputes, exceptions, payment release, and accounting policy.
- Typical cadence
- Daily intake with scheduled payment runs.
- Best fit
- Finance teams processing repeated supplier invoices against purchase records.
- Commercial model
- One-time setup plus a monthly managed service.
- 06Recurring charges.We prepare recurring charges, monitor failed payments, follow up within scope, reconcile receipts, and report exceptions.
- You receive
- A charge file, failed-payment queue, reconciliation summary, and operating report.
- Your team keeps
- Credits, disputes, exceptions, and customer-sensitive communication.
- Typical cadence
- Daily monitoring with scheduled billing cycles.
- Best fit
- Teams running recurring billing across more than one payment or accounting system.
- Commercial model
- One-time setup plus a monthly managed service.
- 07Document control.We inventory files, apply agreed controls, monitor backups, run restore checks, and report gaps.
- You receive
- A controlled file register, access report, restore record, exception queue, and audit log.
- Your team keeps
- Access policy, retention rules, legal holds, and approval of exceptions.
- Typical cadence
- Continuous monitoring with scheduled reviews and restore tests.
- Best fit
- Teams whose work depends on shared records, controlled access, and tested recovery.
- Commercial model
- One-time setup plus a monthly managed service.
- 08Data cleanup & migration.We profile source data, clean and map records, prepare exceptions, run test loads, and validate the migration.
- You receive
- A validated target dataset, exception log, reconciliation summary, and migration audit trail.
- Your team keeps
- Mapping policy, disputed matches, record disposal, and final cutover approval.
- Typical cadence
- Phased batches through test, parallel run, and cutover.
- Best fit
- Teams moving repeated, high-value records between business systems.
- Commercial model
- Fixed transition scope, with managed support where ongoing cleanup is needed.
Industries
Same blocks. Different work.
The same blocks and stacks are arranged around each industry’s own capture, billing, and visibility problem.
All industries- 01
Law firms
Billable time gets done and never gets billed.
Law firms lose revenue to a capture problem, not a productivity one. Time, disbursements, and scope go unrecorded well before anyone sits down to draft an invoice.
See law firms - 02
Professional services
Delivered scope outgrows the original invoice.
Professional services firms routinely do more than the engagement letter covers. Nothing downstream is built to capture that expansion before billing closes it out.
See professional services - 03
Logistics
Exceptions surface after the client already knows.
Logistics margin erodes through too many systems and no single source of truth. Cargo keeps moving, exceptions pile up, and visibility into both arrives a step too late.
See logistics
Work
Results the teams measured themselves.
These are real engagements with Malaysian teams, not composites. Each number below is what the client’s own team recorded after Scellus built and ran the workflow.
All case studies- 01
67%
Less time on claims
Staff claims, payroll-ready.
A regional services company cut monthly claims work from around 160 hours to 52, with exceptions routed to HR and payroll-ready exports every cycle.
Read the case study - 02
6 weeks
To launch and operate
Unbilled work, always visible.
A regional advisory and legal firm now sees unbilled work and stalled approvals daily, instead of reconstructing billing status by hand at month-end.
Read the case study - 03
15%
Recovered monthly
Guard shifts, fully billed.
A Malaysian security services company recovered 15% of unbilled guard shifts and cut billing and payroll reconciliation from 5 days to under 2 hours.
Read the case study
How we operate
Daily collection, weekly visibility, a reviewer who stays in the loop.
We collect and process new work daily, and your team gets a weekly view of pending, ageing, and blocked items. Anything that needs judgement goes to your reviewer, not through automatically. Every managed workflow runs against an agreed operating scorecard, and we report against it monthly.
See the full operating modelInsights ▪ Field notes
What we learn running the work.
Field notes, benchmarks, and workflow breakdowns from operations we run for Malaysian legal, finance, and logistics teams.
All insightsScellus new operating model
What moved this quarter: workflow stacks extended and review scheduling now confirms within two working days.
What the first workflow reviews showed us
Across our first Workflow Reviews, the biggest delay was collection and verification, not drafting.
Document control that survives a restore test
Document control looks fine on paper until a restore test. What actually makes it provable, not assumed.
Tell us which workflow keeps breaking.
The fit check is free. You do not need a process map. A short note about what keeps getting delayed, rechecked, or rebuilt is enough, and we reply within one working day.