Logistics
Logistics margin erodes through too many systems and no single source of truth. Cargo keeps moving, exceptions pile up, and visibility into both arrives a step too late.
Fixed-fee reviewFrom RM 4,999Report within one week
In a mid-size freight operation, the margin isn't lost in a single place. It leaks across the handoffs between systems: the carrier portal that doesn't talk to the TMS, the customs exception that nobody saw until it escalated, the SLA credit that expired before anyone filed the claim. The work gets done. The cost of the gaps doesn't show up until someone looks for it.
These patterns appear in nearly every logistics operation we've reviewed, regardless of volume, mode, or how experienced the team is.
The TMS says on track. The carrier portal shows a delay. The customs broker's email says the docs aren't right. No one person has the full picture, so exception handling starts with a search, not a decision.
Wrong incoterm on the commercial invoice. Missing phytosanitary certificate. HS code that doesn't match the goods. These errors are invisible until customs holds the shipment. By then, demurrage is running.
Performance standards are written into every contract — late deliveries, damage rates, missed collections. Tracking actual performance against those standards requires manual extraction from multiple portals each week. Most of it doesn't happen. Claims expire uncollected.
Someone spends two hours pulling data from the TMS, carrier portals, and client emails into a spreadsheet. By the time it's done, the week is already two days in and the decisions it was meant to inform have been made by instinct.
The Scellus model
Each leak is one block doing one job. Arranged around how a shipment actually moves — from purchase order to proof of delivery — those blocks become a workflow stack we run with your team. See the full model.
Review is the human checkpoint — your call, with the context attached.
Carrier SLA breaches not tracked; claims not filed within window
Closed by
Verify + Chase
What changes
Each carrier's performance is tracked weekly against the contract. Claims are filed before the window closes; none expire by default.
Documentation errors caught at the border, not before dispatch
Closed by
Read + Deliver
What changes
Each shipment's documentation is checked against destination requirements before it moves. Border holds for preventable errors become the exception, not the pattern.
Exception reports that arrive after the client already knows
Closed by
Collect + Review
What changes
Shipment status is consolidated from all carriers in one place. Exceptions surface in the morning briefing, not in a client complaint.
Together these become your Order-to-delivery stack — a workflow Scellus operates and improves, not another tool for your team to run.
You don't need to replace your TMS or rebuild your carrier relationships. You need the right blocks assembled into a stack, one named owner at each handoff, and a clear picture of where the gaps are costing you.
The Workflow Review gives you that picture. In writing. Within a week.
A map of how a shipment moves through your current operation — from purchase order to proof of delivery — with every system handoff, visibility gap, and manual workaround marked.
An estimate of annual leakage from uncollected SLA credits, expired claims, and avoidable documentation delays, with assumptions shown.
A ranked list of fixes: what to address this week, what belongs this quarter, and what is structural.
A view on your current tools: TMS, carrier portals, customs broker, WMS — and whether each is pulling its weight or creating friction your team works around.
The review is most useful when at least one person already suspects the operation is costing more than it should, and wants an outside read before deciding what to change.
Useful when
Not useful for
The Workflow Review is a fixed-fee engagement. You leave with a written assessment of where the operation is leaking and what to fix first, in order of impact. No payment until the date is confirmed.
