How long does it take to get started?+
Scoping usually takes 1–2 weeks. Build and transition timing is agreed during scoping, based on volume, systems, and the work already in motion.
What do you need from our team?+
A named process owner, an outline of the current work, and clarity on who can make decisions. During scoping, we agree the representative records, system access, and specialist input needed to design and test the process. Document handling is arranged after initial qualification.
Do we have to replace our existing systems?+
We assess the systems you already use and design around the agreed requirements. Any connections, access constraints, or changes needed are identified during scoping; compatibility is confirmed before implementation.
Who decides whether a file is ready?+
We agree preparation and acceptance criteria before operation begins. Scellus assesses the operational work against those criteria and identifies any remaining open items. Your authorised reviewers retain professional judgment, risk acceptance, and final approval.
What happens when documents or decisions are delayed?+
The scope defines the owner, next action, escalation route, and effect on delivery. Reporting distinguishes work Scellus can progress from items awaiting a client decision or third-party response.
How often will we receive updates?+
Processing windows, status updates, review meetings, and performance reporting are agreed for each engagement. The cadence reflects the work, deadlines, volume, and decisions involved.
What if our requirements change?+
We assess changes against the agreed operating remit. Additional responsibilities, integrations, or service commitments are scoped and agreed before they become part of the service.