Fixed-fee service
A fixed-fee review of how your firm runs. You leave with a written assessment of where revenue is being lost and which fixes are worth doing first.
Fixed-fee reviewFrom RM 4,999Report within one week
Two review scopes are available. The right one depends on firm size, practice mix, and how much access we need to diagnose where revenue is leaking.
In firms this size, ten lawyers, mixed conveyancing and litigation, we typically see RM 300,000 to RM 400,000 a year in unbilled partner time. Not because partners aren't working. They're working until 10pm. It's because time entry happens on Friday afternoons from memory, and Friday-afternoon memory is generous to the client.
That kind of leakage is normal. It's also fixable. The review is focused time with the people who understand your matter flow, looking at how files actually move through your firm, where money falls out, and what to do about it in what order.
The gap above the bars is the partner time you've earned but never invoiced.
What you get
You can show it to your IT vendor, your accountant, or another firm. Nothing in it is locked to us.
A flow diagram of how a matter moves through your firm today, from first call to final bill, with the handoffs marked.
A line-item estimate of annual revenue leakage: unbilled time, missed disbursements, write-offs, and scope creep, with the assumptions shown.
A ranked list of fixes: what to do this week, what belongs this quarter, and what is structural.
A view on which parts of your stack are pulling their weight, including matter management, billing, templates, and e-Invoicing readiness.
What we actually look at
We work through four areas. The questions below are a sample of what comes up; the real list depends on what the pre-session questionnaire surfaces.
01
How a new matter gets from a phone call or referral into an opened file. Who does the conflict check and how. How long it takes from "client said yes" to "engagement letter signed and retainer received." Whether KYC is happening once and reused, or being redone per matter. Whether the firm is turning down work it shouldn't, or accepting work it shouldn't.
The fix is usually not software. It's usually one named person and a checklist.
02
Where your precedents live, how recent they are, and how often a partner is rewriting from scratch because finding the last good version takes longer than starting over. How review cycles run: Word track changes, printed markups, WhatsApp voice notes from the partner in the car. How much partner time goes into work a senior associate or a competent paralegal could finish.
For conveyancing firms, this is where most of the leakage hides: the same client data getting re-keyed into the SPA, the loan documents, the Form 14A, the stamping submission, the strata title forms.
03
What's getting billed and what isn't. Whether time is captured contemporaneously or reconstructed. Whether your billing software talks to your matter management or whether someone is copying numbers between them. Disbursements paid by the firm and never recovered: stamp duty advances, search fees, courier, LHDN payments, and how often that happens.
We will ask to see a recent bill and the matter file behind it. Not to audit you. To see where the gaps are between work done and work invoiced.
04
How limitation dates, court dates, and statutory filings are tracked. Whether SSM annual returns, LHDN deadlines, and Bar Council CPD points are on a system or in someone's head. What happens if the responsible person is on two weeks' leave or resigns on Monday. Whether your e-Invoicing implementation is going to be ready for the LHDN phase that applies to your firm, or whether you're hoping it gets delayed again.
Who this is for
Useful when
At least one partner already suspects something is wrong: bills going out late, juniors leaving, files in disarray, a sense that the firm should be more profitable than it is, and wants an outside read before deciding what to change. The right tier depends on firm size and complexity. See the fee section below.
Not useful for
Firms looking for a software demo, a second opinion to validate a decision already made, or a generic management consulting engagement.
Fee
Both reviews are fixed-fee. If you engage us on a retainer within sixty days, the review fee is credited in full.
Workflow review
RM 4,999
Fixed fee. Bounded scope.
Best for
Single-office firms with up to 15 fee-earners.
Includes
Firm-wide operations review
RM 9,999
Fixed fee. Broader review. Still bounded.
Best for
Multi-office firms, 16 or more fee-earners, or mixed-practice firms where leakage is likely spread across several matter types.
Includes
The scope is bounded on purpose. This is focused attention on where revenue leaks, what needs fixing first, and whether the work is worth implementing.
Use the firm-wide review when the leakage is unlikely to sit in one workflow. We need enough access to compare how work moves across teams, matter types, and billing habits.
| Workflow Review | Firm-wide Workflow Review | |
|---|---|---|
| Fee | RM 4,999 | RM 9,999 |
| Best for | Single-office firms with up to 15 fee-earners | Multi-office firms, 16+ fee-earners, or mixed-practice firms |
| Format | On-site or remote | On-site |
| Duration | Two hours | Half day, up to four hours |
| People in the room | One partner plus practice manager or senior clerk | Up to four stakeholders |
| Matter sample | Recent bill and matter file if available | Up to ten recent matters' time entries and bills |
| Output | Written report within five working days | Written report within seven working days with a ninety-day implementation sequence |
| Follow-up | One 30-minute walk-through call | Two calls: operational walk-through and partner decision call |
| Credit | Credited against month-one retainer | Credited against months one and two of a retainer |
How it runs
Firm-wide Workflow Reviews extend the report window to seven working days and add a second follow-up call.
A questionnaire goes out when you book. It asks what you use for matter management and billing, your practice mix, headcount by role, rough monthly billing volume, and a few questions about pain points. Twenty minutes to complete. Returned three working days before the session so we can come prepared rather than spend the first hour on basics.
If you can share a redacted recent bill and the time entries behind it, that's where the most useful conversation tends to start. Not required.
Two hours for an Workflow Review; half a day for a Firm-wide Workflow Review. On-site or over Google Meet for the Workflow Review; on-site only for the Firm-wide Workflow Review. We need at least one partner in the room and, if you have one, your practice manager or senior clerk. The Firm-wide Workflow Review adds senior clerks and accounts to the room.
Report delivered within five working days for an Workflow Review, seven for a Firm-wide Workflow Review. A thirty-minute walk-through call follows. Firm-wide Workflow Reviews include a second decision call with the partners.
Common questions
Clear answers to help you decide which Workflow Review scope is the right starting point.
Conversion
Tell us who you are, what kind of firm you run, and what prompted the review. We will reply with available windows and recommend the right review scope if you are unsure.
No payment is collected when you submit this form. The fee is confirmed only after the review date is agreed.
