Today
Documents arrive through email, WhatsApp, folders, portals, and spreadsheets.
We handle
We collect the inputs into one operating queue.
Your team
Your team works from one visible source of truth.
Managed workflow operations
We build the workflow, then keep running it with you.
Your team should not have to rebuild the same document process every week. We turn repeated checking, chasing, review, and reporting work into a managed workflow we run with you.
Where document-heavy work breaks
The work leaks in more than one place.
Invoices, claims, contracts, intake forms, compliance documents, and HR records rarely fail in one place. They leak across inboxes, WhatsApp threads, spreadsheets, portals, shared drives, and manual checks. Missing items appear late. Exceptions sit in someone’s head. Reports get rebuilt from scratch.
We take one repeated workflow, rebuild it into a controlled process, then run it with your team.
Today
Checks depend on memory, habit, and whoever handled the last case.
We handle
We turn repeated checks into explicit rules, review points, and exception states.
Your team
Your team keeps the judgement calls, without rebuilding the checklist every time.
Today
Missing items surface late, close to the deadline.
We handle
We track missing items early and chase the right person before the delay gets expensive.
Your team
Your team receives the exception list before the work stalls.
How we operate
How we turn a broken workflow into a managed one.
We build and operate managed workflows for document-heavy businesses. We collect inputs, read documents, check records, chase missing items, route exceptions, and deliver the output your team needs.
We do not start with tools. We start with the workflow: where the work enters, who touches it, where it breaks, and what output the business needs.
Map ▪ Identify
Find the workflow.
We map the inputs, handoffs, owners, systems, exceptions, and outputs. Then we identify the workflow worth fixing first.
Map.
We trace the real workflow, where documents enter, and where the work stalls.
You receiveA documented map of the process as it actually runs.
Identify.
We mark the leakage points: rekeying, duplicates, missed follow-ups, blind checks.
You receiveA shortlist of the failures worth fixing first.
Design ▪ Build ▪ Integrate ▪ Review
Build the managed workflow.
We design the workflow, build the queue, connect the tools, and test the review points before the workflow becomes part of daily operations.
Design.
We design the workflow as blocks, each with an owner, an input, and an output.
You receiveA scoped design with named owners and clear handoffs.
Build.
We build the extraction, the checks, the routing, and the exception queues.
You receiveA working system, tested against your own documents.
Integrate.
We connect it to the systems you already run, in the formats your team uses.
You receiveA workflow wired into your inboxes, drives, and ledger.
Review.
We set the confidence thresholds, the review queues, and the sign-off points.
You receiveDefined places where a person decides before anything moves.
Measure ▪ Operate
Run and improve it.
We measure the baseline, run the queue, monitor exceptions, maintain integrations, and improve the workflow against the agreed outcome.
Measure.
We baseline the work, then track cycle time, error rate, and exceptions resolved.
You receiveA measured starting point and a reporting cadence.
Operate.
We run the queue daily, handle exceptions, and improve against the numbers.
You receiveA workflow we build, operate, monitor, and improve with your team.
Example workflow
[ Example ]
Matter readiness as a managed workflow.
A matter file is pulled the morning it is due. A consent letter is missing, the client is not answering, and the deadline is already moving.
We read every new matter against its checklist when it opens, verify key fields against SSM and LHDN, and chase missing documents while there is still time to act. The fee earner receives a reviewer queue with the discrepancy, source, and document attached, instead of reconstructing the file from memory.
- Collect matter file
- Read checklist fields
- Verify against source records
- Chase missing documents
- Review for sign-off
- Deliver readiness report
What you’re buying
Not a tool. A workflow we run with you.
We call this Service as Software: not software access, not a one-time automation build, and not advisory. We build the workflow because the work needs structure. We keep running it because the work still needs ownership after launch.
Operating truth
Building it is not running it.
Most software projects end when the system goes live. That is when the real operational work begins. We stay with the workflow, monitor the queue, handle exceptions, maintain integrations, and report whether the outcome is improving.
Buy the software, and your team still runs the workflow.
A tool gives your team somewhere to do the work. It does not do the work, catch the exceptions, or tell you whether the outcome improved. We run the workflow with your team and stay accountable for the result.
Build the automation yourself, and your team owns every edge case.
DIY automation handles the happy path. The cost lands later: unclear documents, failed integrations, and exceptions no rule anticipated. All of it falls back on your team. We own the exception path, not just the happy path, and maintain it as the work changes.
Hire an advisor, and you get a plan, not an operated outcome.
Advisory ends at the recommendation. The operating work, and the accountability for it, stays with you. We are measured on the running workflow, not the deck that described it.
The payoff
Outcomes we measure.
We measure the workflow against operational outcomes, not activity for its own sake. The exact baseline depends on the workflow.
- Time
- Cycle time, turnaround time, hours recovered.
- Quality
- Error rate, rework, exception volume.
- Control
- Pending items, ageing, export readiness, audit trail completeness.
01
02
03
Where humans stay in the loop
Human review stays where judgement matters.
We automate the repeatable parts of the workflow. We do not automate authority, client judgement, policy ownership, or final approval.
We do not guess low-confidence items. We hold them in a review queue with the source document, extracted fields, and reason for review attached.
Your team reviews the items that need judgement without reconstructing the trail.
What we own
What we own after launch.
Go-live is where workflow operation begins.
We keep the workflow moving.
- Queue monitoring.
- Exception preparation.
- Failed-case review.
We keep the system healthy.
- Integration health.
- Access, backup, and recovery where in scope.
We keep the outcome improving.
- Reporting cadence.
- Rule, mapping, prompt, and handoff improvements.
Your team keeps.
- Final judgement.
- Policy decisions.
- Approvals.
- Relationship-sensitive communication.
- Business priorities.
Transition model
Take over the workflow without disrupting the operation.
- 01
Observe
We map the existing process, confirm the sources, identify exceptions, and establish the current baseline.
- 02
Run in parallel
We perform the workflow alongside the existing process so both teams can compare the results.
- 03
Take over
Once the workflow is stable, Scellus becomes responsible for the agreed operating scope.
- 04
Improve
We monitor recurring exceptions, adjust the workflow, and expand the scope when the first outcome is stable.
Operating cadence
Daily operation, weekly review, monthly reporting.
A managed workflow needs rhythm. We run the queue daily, review exceptions weekly, and report progress monthly, so the work does not stall after launch.
Daily
Run the queue.
We run the queue, surface missing items, route exceptions, and keep the work moving.
Weekly
Review exceptions.
We review exceptions, stuck cases, recurring failure points, and workflow changes with the process owner.
Monthly
Report the numbers.
We report against the agreed outcome: cycle time, error rate, pending volume, exception rate, turnaround time, or hours recovered.
Continuous
Improve the workflow.
We improve rules, mappings, prompts, handoffs, and integrations as the workflow meets real work.
What we need from you
What we need from your team.
We do not need a perfect process before we begin. We need enough access and context to understand how the work really moves.
Process owner.
Someone with the authority to set thresholds and approve outcomes.
Sample documents.
The real spread of documents, not just the clean ones.
Tool access.
Access to the systems the workflow touches, granted and governed by your team.
SME availability.
A subject matter expert who knows how the work actually runs, edge cases included.
Decision rights.
Who signs off, and where the review threshold sits.
Risk handling
Risk handling, rollback, and audit trail.
We assume workflows will meet unclear documents, missing information, failed integrations, and edge cases. We roll out gradually, hold uncertain cases for review, preserve source records, log decisions, and keep rollback paths available where the workflow touches live systems.
Gradual deployment.
We roll out gradually and take load as the numbers earn it.
Review queues.
Low-confidence items are held for review, not guessed.
Audit logs.
Every step is logged: what was read, what was checked, who approved, and when.
Manual fallback.
Critical steps keep a manual fallback where the workflow touches live systems.
Pricing
How managed workflow pricing works.
Most managed workflows include a one-time setup fee and a monthly operating fee. Pricing depends on volume, workflow complexity, integrations, review requirements, and service levels. The Workflow Fit Check confirms whether the process is suitable before any paid work begins.
- Workflow Review
- We assess the workflow, confirm fit, and define the operating scope.
- Setup and transition
- A one-time fee covers workflow mapping, rules, integrations, testing, parallel runs, and rollout.
- Managed operation
- A monthly fee covers ongoing processing, monitoring, exception handling, maintenance, and reporting.
- Additional scope
- New integrations, major workflow changes, exceptional data cleanup, or work outside the agreed service level is scoped separately.
Fee bands and a firm timeline appear in the proposal after Scellus confirms the volume, systems, review model, service level, and scope exclusions. We do not publish a made-up range.
Common questions
Short answers before you book.
Straightforward answers on how we operate, before you book a Workflow Review.
Start with one workflow your team keeps rebuilding by hand.
Bring the process your team keeps checking, chasing, correcting, or reporting manually. We will map where it breaks, identify the blocks required, and scope the first workflow we can build and operate with you.